[AI Webinar] Innovating Guest Experiences

Updated on
February 20, 2024
Event & Webinar
February 20, 2024

The "Innovating Guest Experiences" webinar, a collaboration between DeepBrain AI and Kiosk Information Systems, showcased the future of hospitality by merging cutting-edge technology with strategic foresight. Throughout the session, key highlights illuminated the evolving landscape of guest experiences in the industry.

Innovative Hospitality

AHLA's Role and Technological Trends

The American Hotel & Lodging Association (AHLA) plays a pivotal role in advancing the hospitality industry by setting standards and best practices. It also leads the way in technological trends. Recently, AHLA has been focusing on key trends such as privacy, sustainability, and robotics. These trends enable the hospitality industry to provide better customer service and establish sustainable operational models.

DeepBrain AI's Virtual Human Technology

DeepBrain AI is revolutionizing the hospitality industry with its virtual human technology. This technology facilitates interaction with customers and provides AI concierge services. DeepBrain AI showcases the development process of this technology and presents real-world examples to demonstrate its applicability in the hospitality sector.

AI Concierge Kiosk Solution

Kiosk Information Systems offers innovative solutions tailored for the hospitality industry. Its AI concierge kiosk assists customers in easily accessing information about hotel services and facilities. Additionally, Kiosk Information Systems explains its solution development process and provides customized solutions to meet customer requirements.


1. What are the privacy considerations regarding AI models like Chat GPT?

Tailored models can address privacy concerns by aligning with specific guest experiences and brand standards.

2. How does the AI technology perform in noisy environments like CES?

Despite noise, the AI technology remains effective, providing accurate responses. Visual feedback ensures user understanding.

3. Can facial expressions and gestures of virtual humans be manually controlled?

Yes, users can customize gestures to enhance engagement and effectiveness.

4. How do you foresee the adoption of digital human technology in the industry?

Rapid adoption is expected, with digital human technology augmenting human capabilities rather than replacing them.


Through this webinar, we explored how innovative technologies can revolutionize our hospitality industry. The collaboration between DeepBrain AI and Kiosk Information Systems has shown new possibilities for enhancing customer experiences and improving our businesses. Please refer to the webinar for detailed information.

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Ava Seo


Specializing in AI education and corporate PR and marketing, I take on the role of strategically planning and creating diverse content, including blog posts. Fueled by a constant pursuit of the industry's latest trends and innovations, my focus is on accentuating the company's goals and values while actively enhancing its brand image.

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